Customer feedback

Account No.

Company Name

Telephone No.

Contact Person

In our effort to strive for continual improvement in providing customers’ satisfaction, we would appreciate it if you could take a few minutes to complete the following questionnaire.

Please select your choice :

Poor	Fair	Average	Good	Excellent
1	2	3	4	5

Delivery Service		Delivery Service Rating 5 4 3 2 1
Pick Up Service		Pick Up Service Rating 5 4 3 2 1
Customer Service Representative Attitude		Customer Service Representative Attitude Rating 5 4 3 2 1
Customer Service Response Time		Customer Service Response Time Rating 5 4 3 2 1
Billings (Timeliness and Accuracy)		Billings (Timeliness and Accuracy) Rating 5 4 3 2 1
Access to Telephone Hotline		Access to Telephone Hotline Rating 5 4 3 2 1
Courier Material Supply		Courier Material Supply Rating 5 4 3 2 1
Driver / Rider Attitude		Driver / Rider Attitude Rating 5 4 3 2 1
Is our website useful to you?		Is our website useful to you? Yes/No Yes No

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